Incomptance

On the 23rd of January I logged a with your call centre. I then followed up on the 25th of January. And was told that it will take 72 hours to attend to. Today the 11th of February I have yet to hear from Vodacom. Several reasons were given for the lack of service in the Chartwell, Fourways area. The cell towers are not Vodacom’s property, loadshedding etc. I have had intermittent signal since the middle of November 2023. Despite this I regrettably renewed my contract for a further 2 years.

I am currently paying for a service that I do not have the pleasure of using. Should I fail to make a payment within a few days, my service will be suspended without notice. I have a debit order on the first of every month. Your payment is guaranteed. The consumer must just deal with whatever is dealt to them with no consequences. I have five years of great service. Now and then there has been a problem. All in all, I have been happy with the service Vodacom has provided. This a new problem that has just occurred. If there is a problem with the area; there should be a website that one can go to and put in the area concerned to see is if there is fault. My question to the the operator on the 25th of January was, is there a problem in my area? He could not answer me, nor did he want to commit to getting back to me.

The lack of commitment on the part of Vodacom, do I want to carry on with this journey?