Incompotent Agents

<p>Unfortunately here is no option to give zero stars...</p> <p> </p> <p>On the 9th of June, I contacted the vodacom contract cancellations departments on ********** and was assisted by a gentleman. Unfortunately, I didn't really get his name.</p> <p>I have a cell phone contract with Vodacom(via Smartcom), the reason for my call was to get a settlement amount so I can cancel the contract. I was advised that the settlement amount is R6 347. 22 and when I asked how I can arrange that this mount be debited from my account before the 7 days pass that it is valid for... the gentleman advised that I need to make the payment myself. I decided to do an IB Eft payment to Vodacom(which is a Capitec registered beneficiary), using my vodacom account number as rhe reference number so the payment can be allocated to me.</p> <p> </p> <p>However, yesterday I decided to call the custoner service as that department was closed at that time. I wanted to confirm if the amount is reflecting as yet... The lady that assisted me advised that she can see that there is an amount of R5000 and odd in a credit. Uh why is it only R5000 and some odd rands? When I paid an amount of R6 347.22 ?</p> <p> </p> <p>Anyway, I called about an hour or two ago and I got through to Sello(if I remember correctly) and he told me a total different story. </p> <p> </p> <p>He explained the CORRECT PROCEDURE that I was supposed to follow, which the first agent DID NOT do. Ps. He needs some more training.</p> <p> </p> <p>He also advised that the amount I had paid did not settle the account and that I need to call some other department for assistance.</p> <p> </p> <p>LIKE WHAT THE HELL!!! SIX GRAND IS NOT A LITTLE MONEY !!!</p> <p> </p> <p>Please fix and resolve this !</p> <p> </p> <p>Out of all my experiences being with vodacom, I have only ever been satisfied ONCE. Mxm</p> <p> </p> <p>#irate. </p>