FD
Francois D
1 reviews | Active since Dec 2022
11 Dec 2024, 14:32
Incomplete upgrade reversal
I've done a upgrade with them over the phone and when they delivered the phoneit was not the one I agreed to. I immediately phoned them to report it, they said they will send someone to come collect it and after 3 days I would be able to re-apply for the cotract upgrade. After calling them for the past month and a half, no-one came to collect the phone and I can't do the upgrade until it's done. They say the request is lying with the courier but that's it.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Dec 2024, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2024, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jan 2025, 14:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Online Sales / Upgrades Team. Based on the feedback provided the team has confirmed the collection has been escalated to the courier, the pickup team will contact you before collection. Once the return is done the team will assist with reversal.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2025, 14:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Online Sales / Upgrades Team. Based on the feedback provided the team has confirmed the collection has been escalated to the courier, the pickup team will contact you before collection. Once the return is done the team will assist with reversal.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
FD
Francois D's updateReviewer Update
08 Jan 2025, 17:02Good day,
The courier finally arrived and collected the phone on 07/01/2025.
Thank you for the response, and I hope the upgrade will now be reversed in order for me to redo the correct upgrade.
The courier finally arrived and collected the phone on 07/01/2025.
Thank you for the response, and I hope the upgrade will now be reversed in order for me to redo the correct upgrade.
FD
Francois D's update08 Jan 2025, 17:02
Reviewer Update
Good day,
The courier finally arrived and collected the phone on 07/01/2025.
Thank you for the response, and I hope the upgrade will now be reversed in order for me to redo the correct upgrade.
The courier finally arrived and collected the phone on 07/01/2025.
Thank you for the response, and I hope the upgrade will now be reversed in order for me to redo the correct upgrade.