Incomplete upgrade package

Upgrade phone received, no new contract sim to do a sim swap. Vodacom call services asked met to phone 5 different numbers as their departments was the wrongly refered , was cut off by 2, they game me the run around as helper nr 5 gave me the first number again to sort this out was cut off again after I was holding no return calls. As I explained we live in a small town no Vodacom centers and no Contract sims available to do a sim swap. This is a business phone and I am losing money. They refuse to send the missing sim as this is to much of a effort although it is their part of the new package and was not recieved. This is now going on for week nr 3. Would prefer to keep my old nr and I urgently need Vodacom to send me the Account sim to do a sim swap. Waiting on response. please. Please phone ********** 133 (alternate nr)to sort this out.