Incomplete Samsung 75" TV Delivery and Lack of Resolution

I am writing this review to express my deep frustration and disappointment regarding the unresolved issue with the Samsung 75" TV I took on contract with Vodacom in November. The TV was delivered in the first week of December, but shockingly, it came without a plug, remote, or additional components—only the TV itself was in the box. We promptly returned the TV via courier and have since received no feedback or updates on the matter. Despite seeking assistance from Vodacom Pavilion and Vodacom Westwood Saxony Mall—where I originally took out the contract—multiple visits and phone calls have yielded no progress or indication that the issue is being expedited, even though this matter is urgent. To add to my frustration, the debit orders for the TV are already being processed, despite the fact that I do not have the device in my possession. This is completely unacceptable. It feels as though the sales team was eager to finalize the contract but has failed to provide the same level of service when resolving such a critical issue. Furthermore, Samsung's head office also shares the blame, as they are incredibly difficult to reach and fail to communicate adequately. I urge Vodacom to take immediate action to resolve this matter and ensure I receive the complete product I have contracted for, or provide an appropriate resolution. This ongoing lack of accountability and communication is extremely disappointing and undermines trust in your service.

I expect urgent feedback and resolution to this issue. Melissa Naidoo ***