TP
Thato P
1 reviews | Active since Feb 2010
22 Sept 2022, 10:48
Incomplete Installation
I app**** for Vodacom Home Fiber in August - the installation was done on 26th August but not connected (only 3 lights on the modem) - I've been calling since then to have the matter resolved and I'm constantly sent from pillar to post. Each consultant I talk to promises to escalate the matter but till today - Nothing - they don't even bother to call me for feedback. I am currently working from home and need this fiber connection :(
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Vodacom's replyOfficial
22 Sept 2022, 11:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2022, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team