Incomplete Fibre connection

I app**** for Fibre last year in August and received the router and ****le a couple of weeks later. It was only in April 2021 that they started installing the Fibre cables in our area. I was told they have installed a TP in the house, which was done end of May but the connection is not complete we still need an ONT in order for our Fibre to be activated when we call vodacom to ask when the connection will be completed they say we need to contact metro Fibre and vise versa or that someone will call with feedback on the same day which never happens. It seems like no one wants to take responsibility meanwhile I'm busy paying R600 for internet(wifi) if I just wanted to have wifi I would have app**** for that and paid way less. I am going on 1 year using a wifi router, my contract will end before I ever see Fibre.