Incomplete contract fulfillment

<p>I renewed my contract on 11/03/2016 on the day of the Samsung Galaxy S7 launch, with the option of the wireless charging mat. The Gateway branch didn't have the charging mat in stock and told me that they would have them in stock the following week. I still haven't received it and the staff at Gateway have no idea when they'll get them and keep saying "soon".</p> <p> </p> <p>When exactly will Vodacom meet their contract obligation?</p>