Incomplete advice

Phone was reported ****** and blacklisted on 13 October 2015. Found the phone late afternoon and contacted Vodacom. Agent advised I should do an affadavit and fax to Vodacom. On 14 October I contacted Vodacom to confirm fax number and procedure. I once again was informed to send ONLY the afadavit. The fax was sent to Vodacom at 10:04 on Wednesday 14 October. During the afternoon of 14 October I phoned again to confirm the receipt of the affadavit. Vodacom confirmed the affadavit was received. The turnaround time would be 24 to 48 hrs. 16 October 2015 I phoned to inquire about the progress. I was told I had to complete a form!!! Not once was I told to complete a form!!! The form was emailed to me, now all of a sudden emails may be used!!!! The completed from was emailed at 09:43. I phone again at 13:30, now I am being told a sms was sent on 14 Oct to inform me of the incomplete documentation ...guess what ...apparently the sms was sent to the number that was blacklisted and cancelled sim!!!! They had no alternate number, but I have 2 numbers being billed on the same invoice! Now nobody can confirm the receipt of the documentation sent this morning. And apparently it being Friday, t