Incompitent service

My first problem has been that even though I have transferred my account onto my name from my Father's name last year around October, the account however is still in his name despite signing the transfer of ownership form last year already, and having provided all the supporting documents required. I have mentioned this to Vodacom at least 3 times while dealing with my next complaint, yet nothing was done.<br> <br> My second problem is that it has taken so long to get my money back for being charged for 2 handsets since I upgraded in November. It has now been clarified that I was to pay for the first handset for another 2 months after the upgrade. They had been overcharging me since January then. I mailed their online team twice but received no response. I then phoned in twice about this, today being the second time. I first made them aware in March this year. This has now been resolved.<br> <br> The biggest issue was that Vodacom did not do anything to solve the issues when made aware, and they were not transparent in their dealings. This has been highly frustrating. It is incredibly bad service to have the customer service department repeatedly ignoring my issues.