GJVDM
GERT JACOBUS VAN DER MERWE
1 reviews | Active since Mar 2019
17 Oct 2024, 07:04
Incompitant staff dealing with unblocking phone
My phone got lost but was recovered end of September I was told to submit a un-blacklist request. I did so on two occasions VSP blacklist give feedback according to the Imei number the phone is not blacklisted. I then again send the correct Imei number today 17/10/2024 the phone is still off and it is on contract. Incompitant staff.
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Vodacom's replyOfficial
17 Oct 2024, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Oct 2024, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team