RA
Reubenett A
1 reviews | Active since Sept 2017
30 Dec 2017, 11:26
Incompitant call centre agents
We took out a contract with vodacom and asked the consultant to debit the account on the 25th now due to their incompatence and not listening the debit was loaded for the last day of the month and now due to stupidity we have to pay a fee we refuse to pay it and feel your agent that handled thensale should pay it i suggest u go listen to the call
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Replies (2)
Vodacom's replyOfficial
30 Dec 2017, 11:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2017, 11:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jan 2018, 09:34Good day Reubenett,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2018, 09:34
Official
Good day Reubenett,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,