mF
marc F

1 reviews | Active since May 2017

05 May 2017, 08:57

incompitant accounts department in breach of contract and not willing to help

<p>since march of 2016 we have been disconected from the services of vodacom as they loaded a contract on our account for a MR bremer coming to the amount of R599 a month we picked it up and canceled the debit order with that they disconected us (we have 3 contracts on this account) all 3 have been cut we have sent proof of all the requested documents we have sent the police case number for ***** we have made non stop visits to 3 branches as well as going from the south all the way to vodaworld in midrand we have been paying every month for the past year ( on the 3 accounts we have in our name) with nothing being recieved from vodacom this my freinds was your mistake and this is in breach of contract, we have proof of every payment made to vodacom since this whole mess began, you people are useless to say the least. we are waiting for the contract to end it should be soon and we will be taking it to court on grounds of breach and defamation of charater , we have been trying for a year to sort this out we have paid you for nothing and your accounts department say we havent paid for january thats why we still cut off, what a load of ****, we have paid.the staff are rude they dont want to help and we must just carry on giving you money for nothing enough is enough. this must be the most appalling service ever recieved from VODACOM we have been loyal customers to VODACOM for years i have been your customer since i was 13 years old im 30 now and not a chance willl i be staying with you any longer</p> <p> </p> <p>well done VODACOM YOU HAVE LOST 3 CUSTOMERS,</p> <p> </p> <p>should you want to contact me my number is ********** .</p> <p> </p> <p>note the MTN number thank you for the *** service</p>

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Replies (2)
Vodacom
Vodacom's reply05 May 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

mF
marc F's update05 May 2017, 11:55
Reviewer Update

vodacm has sent me a mail but no whats app you people are really disgracful i have called this morning 6 times and its funny how the calls get cut off when you call to verify that you can talk to me i have the ID number should you need it feel free to call me im waiting for this call u guys are in for a mouth full better yet u dont need to give me any info regarding the account i will give you the ID number i will give you the numbers related to the account and you can then hear exaclty what i have to say and then take that to your supervisors and decide who has f###ed up im beyond boiling VODACOM