*********** work

To whom it may concern, <br> <br> On Saturday the 12th March I visited your Vodacom branch in Canal Walk and ordered my upgrade which was available as of the 11th March. <br> I received an SMS to collect it on Monday the 14th March. <br> At about 17:00 I went and collected my phone, however I was not able to upgrade as a payment wasn't paid in January. <br> Be advised that after numerous calls to your department and speaking to consultants that apparently couldn't help due to a \new system\", I have asked numerously to change debit date to the 23rd or 25th and not on the 1st as discussed 2 years ago as well. <br> This was not done, which is frustrating having to call continuously to have something done, which doesn't get done. <br> I was told I couldn't upgrade due to a missed-payment in January, my account was not suspended first of all, I received an SMS to say there was no payment and when calling in, I was told that my account isn't in arrears, it's a system upgrade, AGAIN.<br> Now with the Huwaei P8 special happening with 2gb data for 3 months, and R10 000 educational voucher, by April I will not be able to get this deal because of *********** staff. <br> I would like this sorted ASAP please!<br> "