AV
Armand V

1 reviews | Active since Sept 2016

06 Jan 2017, 12:20

***********, waste of time.

<p>I've been struggling with my Vodacom data router for more that 5 months now.</p> <p>It won't connect to the internet. Iv'e called numerous times, and have been to</p> <p>a Vodacom outlet multiple times as well. I've spent the most of the last three days</p> <p>at a Vodacom outlet, and it still doesn't work. The keep telling me I have to wait 6 hours</p> <p>then it will work, but it never does.</p> <p> </p> <p>I also previously sent in a complaint and they responded that the problem was solved and that</p> <p>they added an addisional gig for the inconvenience. They **** as they never requested my contract</p> <p>or mobile number, as well as I never received the extra gig, nor was the problem solved.</p> <p> </p> <p>Can someone please advise me as I'm fed up with this. I have to keep paying for something that does</p> <p>not work. When you sign a contract with a service provider you expect them to keep up their end, but even when they don't you still have to pay.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team