*********** Vodocam Fibre Agents

I app**** for fibre in August 2022 and I was told that there wont be any deductions until the fibre is installed. I was given a router in the mean time while I wait. To my surprise in November they started deducting R599 and mind you the contract I signed was for R499. When I enquired I was told that the R599 is for the router since I dont have the fibre installed. In January I enquired about the fibre installation. I was told that I need to send a proof of address so that they can come and install the fibre. I sent the proof of address to the agent that was assisting and a service request was opened. To my surprise the service request was closed after 3 days. When I called to find out why the ticket was closed, I was told that there is no proof of address of which I send again to another agent. So the process repeated itself to many times, until on the 3rd March I asked to speak to a manager since i was tired of send the proof of address and the ticket get closed after 3 days. The manager promise to sort it out within 24 hours even now i havent received any feedback from him and the ticket has been closed again citing no proof of address. Vodocom needs to tell what must i do to the fibre installed. I need the R100 refunds from November since its not my fault that the fibre is not intalled.