*********** Vodacom (Third party companies adding amounts to your Vodacom account)

<p>I want to warn all Vodacom customers to ask for there invoices as Vodacom has third party companies that add amounts to there own discretion to your account without any authorization. </p> <p> </p> <p>On the 20 June I went to the Vodacom branch in Centurion mall because I noticed that my account was unusually high. We had a look at my profile and noticed that within three months there were amounts added to my account from a third party company that I never at no point gave permission to add amounts to my Vodacom account. In March there was an amount of R72 added. April an amount of R415 added. May there was an amount of R1680 added and now more than a month later after I've been to a Vodacom shop and spent more that a hour on the phone to resolve this matter. They added an amount of R28 in June and added R426 in July. Vodacom is now threatening to suspend my line after I willingly paid my Vodacom account. I also asked Seipati Mabina (Assistant team leader) to provide me with any verbal recording where I authorized these amounts or any signed documentation. As I suspected she could not provide me with any authorization on these amount but still made it clear to me that Vodacom will cut my line if I don't pay these amounts (dictator mentality). I requested to close my Vodacom account and yet she said that I can't close my account. As I see my relationship with Vodacom as my service provider is that I'm in a dictator relationship were Vodacom expose myself as there client to third party companies that's adding amounts, of there own discretion, to my account without any authority and then threaten to suspend my account. To effect Vodacom support these third party companies to use Vodacom to access there clients account. </p> <p> </p> <p>I spoke to about 10 different people and still nothing have been resolved. This morning 27/07 I spoke to Nonhlanhla Kubheka (Call centre agent) and then spoke to Seipati Mabina (Assistant team leader). Seipatati was not competent to assist me with my issue and there was no one else to assist me. I asked for another number and name of some one that can assist me and she could not provide me with anything that I requested.</p> <p> </p> <p>I made it clear to Seipatati that I will go onto every social media site to tell my story and that I will approach Solidarity with this matter if I don't get a call from Vodacom management within 24 hours to resolve my issue. </p> <p> </p> <p>Vodacom I'll be waiting for your call to resolve this matter.</p>