*********** Vodacom- telecoms with NO comms

I have been battling for over a week to get Vodacom to activate a sim for my LTE router which should have been sent activated. The team at Vodacom has proven to be utterly useless first by sending the request to wrong departments and then I get told that it has been escalated . It has been escalated 3x times with nothing to show for it. A manager then assured me he will escalate and then we should expect a swift response... and I should hop they can resolve within the agreed SLA of 24-48 hours BUT that I should not expect it to be done within the SLA agreement they have with clients. Wonder how deep into the company this incompetence stretches into the company