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Francois B
1 reviews | Active since Feb 2017
16 Sept 2022, 15:37
*********** Vodacom staff - Owing money for a service I did not receive.
Vodacom Fibre Department handing me over to Debt Collectors due to ***** on their side, not canceling my Fibre Line after 17 emails sent to them.
Now saying I still owe them R3200 for a service I DID NOT RECIEVE.
Seems Vodacom is *********** to follow a simple instruction to cancel a contract when their Fibre Line has NOT BEEN WORKING for 2 months ( this was back in November 2021)
Feel free to contact me Vodacom.
Not a single cent will be paid to you !!
below reference number for your amu*****t.
9I*** -Contract number Case Number EC-1E39-2IL32N
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Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Sept 2022, 11:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Sept 2022, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
