AL
Annelien L
1 reviews | Active since Dec 2016
04 Sept 2019, 11:43
*********** Vodacom Staff members and procedures
I cancelled my contract with Vodacom last year October 2018. Someone put me incorrectly as arrears and legal action against me which was incorrect and false. Now I am busy buying a house and I am struggling with the bank because of this. I have phoned Vodacom and they now want to send me a settlement letter and it will take 21 days for Vodacom to update my credit status to the correct status.
Shame on you Vodacom for your utter poor service. Vodacom is single handedly delaying me in doing business with the bank due to your *********** staff.
I will be moving to another subscriber and I will tell everyone I know about this.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Sept 2019, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AL
Annelien L's updateReviewer Update
06 Sept 2019, 13:19I have requested a settlement letter from Vodacom on Wednesday 4 September at 11:00, today is Friday, 6 September 13:15. I still do not have my settlement letter that I requested and therefore are being held ' hostage ' by Vodacom's imcompetent staff and procedures.
Vodacom you are in the wrong and still nobody feels it is necessary to promptly correct the error.
This account has been settled and paid-up in October 2019.
You seriously need to get your act together.
Vodacom you are in the wrong and still nobody feels it is necessary to promptly correct the error.
This account has been settled and paid-up in October 2019.
You seriously need to get your act together.
AL
Annelien L's update06 Sept 2019, 13:19
Reviewer Update
I have requested a settlement letter from Vodacom on Wednesday 4 September at 11:00, today is Friday, 6 September 13:15. I still do not have my settlement letter that I requested and therefore are being held ' hostage ' by Vodacom's imcompetent staff and procedures.
Vodacom you are in the wrong and still nobody feels it is necessary to promptly correct the error.
This account has been settled and paid-up in October 2019.
You seriously need to get your act together.
Vodacom you are in the wrong and still nobody feels it is necessary to promptly correct the error.
This account has been settled and paid-up in October 2019.
You seriously need to get your act together.
Vodacom's replyOfficial
10 Sept 2019, 12:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Sept 2019, 12:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team