1 reviews | Active since Jan 2012

20 Jun 2020, 20:42

*********** Vodacom Staff

Vodacom your reference numbers 62240 dated 21 April and 62870 dated 12 May and 64368 dated 4 June( without any respond from Vodacom),I tried to resolved a matter that I have about a new contract,I'm not going to explain my problem again you have my ticket numbers,not once was my matter resolved or even tried to assist me,the easy way from Vodacom *********** staff the mail that I received" The account is being decommissioned and will be inactive from 30 April 2020",so I accept the easy way of Vodacom to resolve a matter,so please,do what your company informed me and stop send me accounts and demand payments,my lines have been suspended and it will stay suspended,I'm shock the way that Vodacom feel about customer services,for more than 15 years a client and I'm glad it's over

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team