GR
Glynn R
1 reviews | Active since Dec 2020
13 Dec 2020, 09:40
*********** Vodacom staff
I am tired of dealing with *********** staff at the Vodacom shop in the Middelburg Mall. For more that a year I have been trying to solve a simple problem of them sending me other customers monthly account statements. This clogs up my mail box and these customers do not get the mails. I have also tried to sole this through Vodacom Customer care., They are just as usless. I have now sent a request to the Corporate affairs department in desperation. Corporates do not realise the impact *********** staff have on the image of their business.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Dec 2020, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2020, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GR
Glynn R's updateReviewer Update
12 Jan 2021, 08:58Well its another month and guess what. Still getting other clients personal information mailed to me.
Oh and still waiting for the so called agent to make contact.
I did however receive a mail and forwarded all the required details but looks like they employ staff who cannot read as nothing has changed,
Their response on Hello Peter is just a publicity exercise as nothing improves. I cannot believe such a simple problem seems to be far too complex to solve,
Really feeling very frustrated.
Oh and still waiting for the so called agent to make contact.
I did however receive a mail and forwarded all the required details but looks like they employ staff who cannot read as nothing has changed,
Their response on Hello Peter is just a publicity exercise as nothing improves. I cannot believe such a simple problem seems to be far too complex to solve,
Really feeling very frustrated.
GR
Glynn R's update12 Jan 2021, 08:58
Reviewer Update
Well its another month and guess what. Still getting other clients personal information mailed to me.
Oh and still waiting for the so called agent to make contact.
I did however receive a mail and forwarded all the required details but looks like they employ staff who cannot read as nothing has changed,
Their response on Hello Peter is just a publicity exercise as nothing improves. I cannot believe such a simple problem seems to be far too complex to solve,
Really feeling very frustrated.
Oh and still waiting for the so called agent to make contact.
I did however receive a mail and forwarded all the required details but looks like they employ staff who cannot read as nothing has changed,
Their response on Hello Peter is just a publicity exercise as nothing improves. I cannot believe such a simple problem seems to be far too complex to solve,
Really feeling very frustrated.