*********** vodacom shop staff !!!!

Last week tuesday i went to the Vodacom shop in fourways to report my ****** laptop for blacklisting as the call centre told me they can not help me i must go to the shop. when i got to the store the vodacom lady assisting me was not paying attention to me and was busy speaking to her male colleague asking him to go play lotto for her and giving him the ticket and numbers. after that she blacklisted my device incorrectly and said it was lost whereas it was ******. now my insurance refuses to pay for my laptop because she said it was ******. who will be held responsible for this incompetence ?! i need this issue sorted out immediately because had she been doing her work correctly none of this would have happened !!!! i have been receiving **** service from day 1 , from the call centre all the way to the stores....and they expect me to renew my contract ??? will never happen !!!! <br>