*********** Vodacom Shop Baywest Mall

I switched from Telkom to Vodacom on the 30th of October. Took both my numbers to the Vodacom Shop in Baywest Mall. Arnold assisted me with the porting and that went smoothly. Then the trouble started. The contracts would be done on Monday. My application for 1 number was approved and the 2nd one declined. Due to Arnold not knowing that vodacom does not allow for 2 numbers to be activated on the same account. Kim then assisted me and tried to sort it out. No help. I then contacted the manager Anoushka and she is also now claiming that this case has been escalated. Weeks later still no resolve. I would not recommend this store, clearly the employees don't know the procedures for new contracts. I will be fighting this, cancelling the 1 they managed to activate and going back to Telkom.