*********** Vodacom sales people!

I claimed for a lost phone (Iphone 8) from Vodacom insurance on Monday. I did this at the Vodacom4u store in Greenacres Port Elizabeth. I was assisted by Regan, a consultant. I chose to take the standard Iphone 12 and would have to pay what they call a betterment of over R2k. Together with the access fee I paid R4825.00. I left the store to come back for the phone later in the day. Regan the consultant called to tell me that I can't get the Iphone 12 standard because the betterment is over R1.5K. I can only get either a Iphone 12 mini or Iphone SE or XE (not sure). I had already paid and this didn't make sense. I chose the Iphone 12 mini but this didn't sit well with me. The next morning I called the Vodacom insurance department myself. I was told I CAN get the Iphone 12 standard. I called the store and informed the manager Nikki who is now giving me the run around. She is not taking my calls. Regan claims he was told by an agent at Vodacom that I couldn't get the phone. How is the incompetence of Vodacom sales consultants and agents my burden? I am not taking this lying down. I refuse to accept this.