*********** vodacom online service

On the 27th July 2020 I have written this complaint, to date I'm still have this problem. I tried to call customer care on 082 155 the call doesn't go through. "Sometime between 17-20 June 2020 i have received a cellphone(Huawei P40 lite) from vodacom. The phone has dual sim card, when i insert two sim cards only one slot is working. i then called vodacom to inquire. they told me that vodacom doesnot support dual sim handsets. The reason why i selected this phone was due to dual sim capabilities. since it did not serve my needs i then requested the contract to be cancelled. it was within 24 hours. Vodacom promised that they will send courier company to came and collect the phone. after 2 weeks i made follow-up on the collection they promised again that they will come. to-date the phone is still with me and is creating a risk of getting lost. Vodacom is now deducting the money from my account. i did not use this phone and i dont want it."