*********** vodacom online cotract department consultants

I do not know why i have been loyal to Vodacom for so many years and yet their service is just shocking. the online contracts department has people that are ***********, i can not even get through to anyone regarding my ongoing issue with the online contracts department to resolve it instead i am put through different department that can not assist me and Vodacom keeps debiting my account for an error that was done by their consultants, for services that i have not even used. This consultant Thabile Ntombela keeps telling me that my issue will be escalated to her manager and that she will phone me back, while she is the one that upgraded a wrong number in the first place, and now i am paying for 2 contracts instead of one. I am very upset.