*********** Vodacom head office staff and branch staff

The incompetence of Vodacom Staff and Head Office amazes me

In Short - phone ****** 15 Dec 2020 - reported to SAP and Vodacom 15 Dec - Incorrect phone blacklisted by Vodacom - Get told we need an affidavit on 16 Dec - Draft a affidavit get told it is not good enough. Brigadier in shop says it is ok 16 Dec - Vodacom shop send of affidavit and related documents 16 Dec - Told phone would be ready by late afternoon 18 Dec - 19 Dec go to Vodacom shop and get told emails were sent to wrong address, have to resend. - Told phone will be ready by late Tuesday afternoon - Switch phone on on 23 Dec still blocked - Return to Vodacom shop only to hear they received a email on 21 Dec saying they are checking for a insurance claim. People to *********** to let us know - Asked how long now get told not before new year

Vodacom your service is low than low