*********** Vodacom handing over accounts incorrectly!!!!!!

On the 06.07.2021 I phoned Vodacom to cancel my contract and received reference number - ***. The last payment I made in store (at Checkers as per Vodacom's suggestion) - the last payment was made for R390. Transaction number: ***.

I received an email on 31 July to say that my account was successfully converted to prepaid. All done and dusted - or so I thought!

Today, 10.04.2021 I receive a call from VVM to tell me that Vodacom has handed over my account and listed me on the credit bureau!!!!!!! What utter ******* is this? The contract was closed and successfully converted to Prepaid - how can this account be in arrears. I expect and explanation and my name REMOVED from the bureau.

I will be escalating this matter to the highest authority. I have had it with *********** companies who willy nilly hand over accounts left right and centre due to someone not doing their job! Can a manager phone me to sort this out!