bS
busi S
1 reviews | Active since May 2015
06 Aug 2022, 17:03
*********** Vodacom Fibre systems and their processes
What a pathetic service from Vodacom. It has taken full two days to reconnect our wifi service even today it’s still not connected.
Out of all the ten consultants we spoke to, only three understand their processes and the systems don’t seem to speak or relate to each other. It’s really disappointing, annoying and sickening that I must email POP to all consultants who have no clue what is going on
Seems like all competent people are the ones looking for jobs and the wrong ones are employed or businesses need to train and develop their employees. This is ridiculous!!!
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Replies (2)
Vodacom's replyOfficial
07 Aug 2022, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2022, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Aug 2022, 15:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre is up. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2022, 15:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre is up. Regards Consumer Website Team
Best regards,