*********** Vodacom - Fed Up, Finished and Tired

I have spent over 8 hours with Vodacom just in the last week, wasting my time and my life. Since I did my upgrade last year it has just been the one problem after the other. As far as I can gather my insurance was never reactivated when I did my up grade last year, then in April Cellsure realized the mistake and reinstated my insurance, but with out letting me know that my installment amount had changed, so religiously every month I have been paying my account with the amount that I confirmed 20 times when I did my up grade. I have never received any statements or invoices from Vodacom, now months later my account gets deactivated and I have been without my phone for over a week. I have spoken to over 20 people and spent hours on the phone trying to get this sorted out. Eventually yesterday I spoke to someone at cell sure who informed me that I credit note will be passed on my account for the amount disputed, I even got the lady to sent me a letter confirming that it will be done. then I phoned Vodocom once again to get my line activated, I spoke to someone and they said I must get a reference number from cell sure, so once again I had to take time from my life to phone, Cell sure informed that they do not have a reference number for me as they do not work on the same system as vodacom, but she gave me my policy number and said that I should use that. So there I go phoning vodacom again and give them the reference, they inform my that my line will be switched on within 2 - 5 hours, it is now almost 24 hours later and my line is still not activated. I have spent the whole morning trying to get through to customer collections, I phoned so many times that eventually vodacoms irritating automated voice told me that they see I have phoned so many times that someone will phone me back. Im still waiting, so not only can I not phone them, they are not phoning me back. Eventually after putting in the incorrect cell number just to get through to them, this guy tells me that I need to be patient and wait for cell sure to pass the credit note or I need to log a dispute through customer care AGAIN (4th time) for them to unlock my line. I have tried to contact Cellsure again to see if we can work something out but after being on hold for half an hour I gave up. I have already wasted 8 hours of my life within the last week to try sort out a problem that wasn't even my fault, how much more time do they want me to spend? I am on the verge of taking this sim out of my phone and cutting it up and just getting prepaid from another service provider as I cannot deal with this anymore. Vodacom can sue me for this money!!!!! They are *********** and do not know how to offer customer care. Every person I spoke to had a different story and nobody took it upon themselves to try and sort out my problem.