*********** Vodacom

Operator. Dingaan Molelejwa

Me: "Hi Can you please explain to me why my account is showing in arrears and I cant upgrade. "

Dingaan: "Your payment is not reflecting"

M: I paid over 24 hours ago and sent a proof of payment.

Dingaan: "maybe you can check back later then"

M: Dingaan I don't want to check back later I want to be assisted now.

Dingaan: ' there is no one here that can assist you now"

M: "Can I please speak to your supervisor"

Dingaan: "He is not available, I will ask him to call you back:

M: " When is he going to call me back?"

Dingaan: " I don't know it could be later?"

M: "When do you think my payment will reflect and why do I need to sent a POP if it will just be ignored"

Dingaan: "I don't know, we don't do that its a different department"

Me: ' Can I speak to that department"

Dingaan: " No my supervisor will call you back"

and so on and so on.

Please Vodacom employ competent people. I still don't have an answer as to how I can get my account to not show as in arrears and feel very frustrated.

What is the point of having a call centre if the person answering the phone has no ability to assist.