*********** Vodacom - Dont even bother to respond?. 2nd post

Once again using this platform to advise future would-be clients to rather avoid Vodacom and invest in another service provider, as I haven't experienced worst customer service than this . I had the exact same issue in December 2018 where I was unable to view my balances using *111# or *135# for longer than a month. Extremely frustrating and it is funny how your data and call minutes disappear when you cant keep a tap on these things...Coinsidence…? After countless calls and frustration this was eventually rectified only for the problem to resurface this week...What irritates me the most is the amount of time you spend to try and fix this, countless phone calls to Vodacom, them trying to synchronise the line....me having to switch off my device (cause it will be right after you have done this sir) only for this not to have helped (no surprises there) and then they keep me on the line for 20 minutes to log a call 1- ********** 771489 that was escalated to a "solution expert" and then to TOP IT ALL I get a sms to say the call logged was CLOSED????? Without the problem being fixed? Should I know call again?????? Put myself through all this frustration again????? They WILL lose me as a customer this time around, no doubt about it. Cant stomach this kind of incompetence any longer, have been a client of them for very long, can't just put up with this any longer. Cant you rectify something as stupid as this? I had the same problem in December???