*********** VODACOM CUSTOMER CARE

Would like to share my horrible experience with vodacom. I had five movie codes which I had redeemed via the vodacom app. We went to the movies on the 20 th January by waterfront and the codes did not work. I wasted my time an petrol going as I had no money to buy tickets but only for snacks. We emailed vodacom on the 21 January and wendy responded on that 27 January to say she will escalate the matter and we must send the screen shot of the vouchers we redeem from the history of the app. This was escalated to back office . We received a email to say we would receive a call in 3 working days and that never happened. I emailed again on the 3 February to ask what's happening and I received a call from 2 back office colleagues and one of them emailed one code only after we explained we were due more than one code. Muneeb then called me an sent me four codes. Me an my boyfriend went to canal walk on the 7 February to go watch a movie and when we got there none of the five codes worked, and I sent a screen shot of the error code I got by numetro! bare in mind we have wasted petrol and time again and was so disappointed we had to go home and our date night was spoilt thanks to vodacoms incompetence. I called back 1p February and two agents promised me a call back an nobody honoured this. 11 February I emailed an faiek momhamed called and said he was gonna call numetro to see if the codes are working and promised me a call back an he has not called since then ! I've called four more times for him an he hasn't gotten back to me! This is vodabucks I've earned with money I've spent to buy airtime so it's not like you doing me some favour I had to use my own money to receive this movie tickets. The next person who is going to call me is going to have a resolution to my complaint with all my codes which have been checked an made sure they work as I don't have hundreds of rands to waste on petrol. And above all of that I want to be compensated for all my troubles so please think of something and get back to me urgently or the next option will be for me to go to your office in century city an cause a major problem.