*********** Vodacom Customer care

<p>I recent had my contract card stop working, with inly emergency call available, i called in to customer care.</p> <p> </p> <p>I spoke to the agent, advising him of my issues, which he then asked that i lodge a service request, which i did.</p> <p> </p> <p>I was quiet amazed of getting a called a day later, to say that my query has been resolved and i should receive my card within the coming week.</p> <p> </p> <p>2 further days passed and i still did not receive a call to tell me when i can expect this card or to make arrangements for acepting the card.</p> <p> </p> <p>I have been calling on customer care and the solutions dept numerous times but nobody can assist me with my query, even though i am quoting the reference given to me by Vodacom.</p> <p> </p> <p>Why is it so difficult to get answer or for agent to provide me a reasonable response?</p> <p>If the reference was there for a reason, why is it so diffcult to trace and figure out where, when or how far my query is to being complete?</p> <p> </p> <p>Is the sale more important to Vodacom than retaining satisfied customers?</p> <p> </p> <p>Who do i speak to that i can actually give me the answers i need???????</p>