SM
Siyanda M

1 reviews | Active since Nov 2014

11 Feb 2015, 13:50

*********** VODACOM CONSULTANTS

On the 22nd of January 2015 my line was suspended and i was informed my account is in arrears. The debit order for the 1st of December and the 1st of Jan took place respectively from my account. I then went to the bank to request for a bank statement and emailed it to vodacom which took them 4 days to receive. on the 28th of January 2015 i received an sms stating that payment has been received and my line will be unlocked. Yesterday my line was blocked and this is really an incovenience to me coz the debit order did go through my account successfully. I DEMAND FOR MY LINE TO BE UNLOCKED coz this is really an incovenience i cannot receive nor make calls. PLEASE SORT OUT YOUR BILLING AND FIX MY ACCOUNT PLEASE.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2015, 13:51
Official
Hello siyandamasangu@,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team