*********** vodacom consultants

Dear Vodacom... My name is Amanda Friend I have been a customer for over 15 years and have already had SOOOOO MANY ISSUES WITH VODACOM... I'v ended up just leaving my queries hanging while waiting for a response... BUT THIS IS UTTER HOGWASH!!! ... My service was cut due to "non payment" This was incorrect and I paid more anyway hoping I would be reconnect soon.

This happened on the 5th of January. I started "Trying" to contact the call centre on the 6th... Any numbers I could use I did, jst to get an answer... TWENTY-TWO plus calls and +- 5 hours of WAITING for ANYONE to answer... An option popps up multiple times saying "please press 2 if you would like one of our consultants to call you back" I CANNOT even begin to count the amount of times I pressed 2... Constantly entering my contact and ID number... OVER AND OVER AND OVER! I had multiple panic attacks due to my anxiety, frustration and utter anger at not being able to use my service and not managing to get hold of THEM... I eventually went into the Hemmingways East London Voda store where I could not help but completely loose it... The consultant eventually got me through to someone who "apparently logged the complaint" and ensured me that I would be contacted shortlay, Needless to say, I wasn't... I then called the customer care line AGAIN and was blown away by the fact that I got an answer after ONLY 23mins of holding... The gentleman tried to help and was patient and polite... I was sad that unfortunately, even he has a bad rep. because of ALLLLL the incompetence within this "SERVICE" as a whole.

I recieved multiple sms's tho... Ranging from "Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom" AND "Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom" (Sent on the 06/01) to "Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom" AAAAAND.... " Your Service Request *** is now being processed by Lebo Makeng who will be in contact with you shortly. Your service request should be resolved by 2021-01-11 17:00:00. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom" THEN THIS BULL " Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer (sent on 08/01)

I then, in the interim went to see the Voda shop at Retail Park East London where a consultant checked my account and blatantly told me "THESE PEOPLE MESSED UP BAD"

Anyway... I am currently STILL OUT OF SERVICE, STILL RECIEVING BILLS AND... HAVE NOT YET BEEN CONTACTED BY A SINGLE VODACOM CONSULTANT!

I have all documents, proof of payment and various screenshots to back it all up, but no-one to sort it out with...

PLEASE HELP!!!! I JUST CAN'T ANYMORE!