VK
Veronica K
1 reviews | Active since Aug 2020
17 Jun 2021, 22:54
*********** Vodacom
Someone opened a ********** account with Vodacome using my ****** ID some time last year(June 2020)I reported this matter at the police station and with Vodacome.I submitted all the supporting documents and the account was closed. To my suppressed when I check my credit score I see that the account was opened again on the 25th of May 2021 with a missing payment of August 2020.
I am very disappointed with this company and how they operate. This whole thing is messing up my credit score. Please fix this mess and close this ********** account in my name permanently. CLEAR MY NAME. I WAS NEVER YOUR CLIENT AND I WILL NEVER BE YOUR CLIENT.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2021, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jun 2021, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VK
Veronica K's updateReviewer Update
13 Jul 2021, 08:31Thank you Vodacom for resolving this. I hope I won't go through this again next year.
VK
Veronica K's update13 Jul 2021, 08:31
Reviewer Update
Thank you Vodacom for resolving this. I hope I won't go through this again next year.
VK
Veronica K's updateReviewer Update
02 Sept 2021, 17:40I laid a complain on the 17 June 2021 about a ********** account which was opened in my name. I then received a message on the 18 June 2021 saying that my my complain was send to the legal department to remove my name from the ITC profile within 7 working days from the 18th of June 2021.
I sent a message thanking Vodacome for resolving or trying to resolve the matter. I think I was to quick to thank them because the ********** account is still active on MI ITC with a missing payment of August 2021.Vodacom didn't remove/close the account as it is still active/open on the credit it bureau.
I am still waiting for Vodacom to close the account as promised. I didn't even receive any confirmation letter that proves that the Vodacom ********** account was closed. When I send them email they dond get back to me.
Very dissatisfied.
I sent a message thanking Vodacome for resolving or trying to resolve the matter. I think I was to quick to thank them because the ********** account is still active on MI ITC with a missing payment of August 2021.Vodacom didn't remove/close the account as it is still active/open on the credit it bureau.
I am still waiting for Vodacom to close the account as promised. I didn't even receive any confirmation letter that proves that the Vodacom ********** account was closed. When I send them email they dond get back to me.
Very dissatisfied.
VK
Veronica K's update02 Sept 2021, 17:40
Reviewer Update
I laid a complain on the 17 June 2021 about a ********** account which was opened in my name. I then received a message on the 18 June 2021 saying that my my complain was send to the legal department to remove my name from the ITC profile within 7 working days from the 18th of June 2021.
I sent a message thanking Vodacome for resolving or trying to resolve the matter. I think I was to quick to thank them because the ********** account is still active on MI ITC with a missing payment of August 2021.Vodacom didn't remove/close the account as it is still active/open on the credit it bureau.
I am still waiting for Vodacom to close the account as promised. I didn't even receive any confirmation letter that proves that the Vodacom ********** account was closed. When I send them email they dond get back to me.
Very dissatisfied.
I sent a message thanking Vodacome for resolving or trying to resolve the matter. I think I was to quick to thank them because the ********** account is still active on MI ITC with a missing payment of August 2021.Vodacom didn't remove/close the account as it is still active/open on the credit it bureau.
I am still waiting for Vodacom to close the account as promised. I didn't even receive any confirmation letter that proves that the Vodacom ********** account was closed. When I send them email they dond get back to me.
Very dissatisfied.