*********** vodacom agents and systems

*********** vodacom agents and systems, I can’t find joy from your company and it causes nothing but frustration. This started in July 2018, to-date same problem I am facing. While this is happening I don’t see myself with Vodacom after the maturity of my contract. If this is going to keep on happening, I have no choice but to prohibit you from debiting my account, and payments will be made via deposits/EFT. Or do I need to escalate this matter to ICASA, since vodacom is trying to run a ****. When I signed the agreement, the monthly payment was locked at R179, 58 and now things have changed from a simply tele-chat inquires to make an increase of R239.09.

This nonsense started in July 2018, when I made inquiries for interim top up, which I declined it and vodacom then debited R239.09. From that, I laid a complain, in August 2018 and it was so called resolved (call received from your complaints department) where my account was credited with the difference of the above amount, for the August debit order. Surprise, surprise – on 11 September 2018, I received the monthly statement via email, with a reflection of R239.09 which will be debited on 27th September , that is what you statement is saying. Immediately I contacted Vodacom call centre @ 13h28 – tele conversation with Thokozani (female). I asked her to confirm what is next debit amount this month end, she confirmed that it is NIL, I asked her more than once about my next debit amount, she simply advised that it was NIL.

On 15th September, I called the network provide just to get the information from the voice prompt and also an sms was sent to me confirming that my next debit amount is R239.09. This time, I want the voice recordings for July and September 2018, telephone conversation, you guys are taking me for a ride now.