*********** Vodacom agents

I upgraded my contract on 12/04/2021 and still haven’t received the phone. When I called after a week I was told that my upgrade was called and a different sim contract was instated without my permission. I’ve made 30 calls to correct this issue but it seems like all Vodacom agents are ***********. The supervisors are unreachable. I’ve been with Vodacom for 18 years and this is a huge disappointment. I have to consider taking my business to a different network