RA
Ryan A

1 reviews | Active since Dec 2013

17 Nov 2021, 17:31

*********** Vodacom again!!!

So here we are once again with Vodacom unable it seems to do a simple thing like debit the correct amount of money of my account. Once again their salesman on the phone gave me incorrect information and moved me to a more expensive contract when I specifically told them I was not prepared to pay more money on data I simply don't need. I have tried going through their customer service but no joy. One person fixes their mistake and a day later another *********** employee returns it to the way it was which is incorrect.

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2021, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team