*********** Vodacom

Vodacom has in the last four months been unable to sort my accounts. Referring to my previous reviews, I have yet to get any service from Vodacom. Two months ago, I was contacted by an agent. According to the male person, his Manager instructed him to assist me in getting the account finalised. I spent 20 minutes on the phone explaining the issue - for the hundredth time - and I was promised he will get back to me with the solution. As is the case with Vodacom, they hide behind this wall of *********** agents and personnel with no clue what to do. It is pointless trying to get to the correct Supervisor/Department. In the meantime we are getting a lot of calls to my secondary number - my wife's, about Vodacom attempting to reach me. Every time they are given my Primary contact number and told to contact me on that number, but nothing happens. While I am trying to get this account sorted, Vodacom enjoys the benefit of money that I am not supposed to pay. I am also unable to reverse the DO, because of the settings/agreement with banks. This means I must/WILL pay irrespective of the issues involved or the queries I have or Vodacom's inability to support those that pay accounts.

I am sick of this. Our hands are tied behind our backs and they reap the benefits. This monopoly type mafia is unacceptable and unconstitutional.