DM
Daniel M
1 reviews | Active since Mar 2018
06 Feb 2020, 16:37
*********** vodacom
On the 1st of February 2020 I bought airtime for R55 and R150, I wanted to buy data only to find that R189 of airtime has been deducted because of a subscription that charged that amount, I was puzzled because before I requested for all subscriptions to be blocked because of the same thing that took my R189 airtime, I was told that the subscriptions were blocked.
So on the 2nd of February 2020 I logged a call ref *** because I was not happy with the explanation I got up until today the issue is not resolved i don't know why it's taking so long. I need an explanation how the subscriptions deduct my airtime if the subscriptions were blocked?
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Replies (3)
Vodacom's replyOfficial
07 Feb 2020, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Feb 2020, 17:40Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 17:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
DM
Daniel M's updateReviewer Update
08 Feb 2020, 07:28- I'm not happy with the explanation I got from vodacom and the person was very rude, I have proof that whilst they say subscriptions were blocked on my numbers but still I was subscribed to subscriptions and yesterday the 7th you even sent me a message saying that you have been unsubscribed to one of your subscriptions. It looks like you are just cheating us.
DM
Daniel M's update08 Feb 2020, 07:28
Reviewer Update
- I'm not happy with the explanation I got from vodacom and the person was very rude, I have proof that whilst they say subscriptions were blocked on my numbers but still I was subscribed to subscriptions and yesterday the 7th you even sent me a message saying that you have been unsubscribed to one of your subscriptions. It looks like you are just cheating us.