1 reviews | Active since Dec 2016

01 Dec 2016, 19:35

*********** Vodacom

<p>I am writing this because I am fedup with Vodacom STEELING money from my wife.</p> <p> </p> <p>Four months ago my wife took out a Wifi ****le with data contract from Vodacom. Seeing that she no longer needs the exstra data (value added service) she bought for her phone she went to stop the exstra date at Vodacom. Month after month the debit order just go`s of again and again. Month after month she go`s to Vodacom to stop the exstra data and every month the consultant ensures her that will be the last of it. But guess what? The first debit order to go off every month is VODACOM.</p> <p> </p> <p>They also tell her that the money they ***** will not be refunded.</p> <p> </p> <p>I honestly believe this is an act of theft and not a mistake on there behave.</p> <p> </p> <p>I would LOVE for somebody from Vodacom to contact me and explain to me why it is impossible to stop this exstra data and why they cant refund her for the four month she paid for this data.</p> <p> </p> <p>Why should we pay for their incompetence..?</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team