LG
Lindie G

1 reviews | Active since Nov 2022

10 Nov 2022, 16:17

*********** Vodacom

We are dealing with vodacom again after the 2nd ********** sim swop, the 1st one were done by one of their own consultants in PE...

We contacted them as soon as the sms came through, we even received an sms stating that they cancelled the sim swop, bit WOW, yet again they are *********** and can't even get that right...

That evening the phone stopped working and we phoned them again, asking what is going on, no one could give answers...

This all happened on the 31st of October, it is now the 10th of November, my telephone is still not working because Vodacom can't fix their mistake, they just keep giving vague answers...

So I want to almost say that Vodacom is allowing for this to happen, or all of their employees are ***********

0
Replies (4)
Vodacom
Vodacom's reply11 Nov 2022, 08:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LG
Lindie G's update11 Nov 2022, 09:38
Reviewer Update
I will be glad if you have someone competent enough on your staff that will be able to assist...

But yes we will have to see about that...
LG
Lindie G's update11 Nov 2022, 18:15
Reviewer Update
Can you please contact us again, the line is still blocked, we still can't make calls
LG
Lindie G's update14 Nov 2022, 09:24
Reviewer Update
Can someone please get back to me now, what you did didn't work!!!