*********** VODACOM

<p>I would like to voice my discontent regarding the incompetence of your retentions department.</p> <p>I have two lines with Vodacom and received both phones on 2 February. Line one is due for an upgrade now and was processed. Line two which was received on the same date is not due for an upgrade.</p> <p>I received an SMS on line two informing me that I am due for an upgrade and I spoke with a lady on the phone taking me through the WHOLE upgrade process and when I told her I am interested in a specific deal with a free pouch, suddenly I was no longer due for an upgrade. She said that the online department can override this and assist me with a premature upgrade today.</p> <p>Then I phoned back and spoke to a very friendly lady transferring me to the premature upgrade department. Answering all the questions again I was informed I can only upgrade next moth – without specifying a specific date.</p> <p>So I would like CLARITY by somebody that knows how to do their job on when line two can upgrade and why can’t the upgrade be done the same time as the upgrade on line one as both phones were received and activated on 2 February 2014?</p>