*********** Vodacom!!!
I am a Very upset client!!!! How is it acceptable for any client to sit without fibre from 03/11/2021 to date??? I have been on the phones to vodacom every day where everytime i ask to speak to a manager they simply drop the phone in my ear! I am working from home and cannot emphasize the importance of connectivity. This has apparently been escalated but still no one has made contact with me and i am not any closer to being back online. I am unfortunately in a position where i need to cancel and look for a competent provider who wants my business!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Nov 2021, 11:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2021, 11:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
16 Nov 2021, 14:46It is now another 3 days after logging my complaint and still no one has made contact with myself to resolve this issue. I am now 13 days out of service.
's update16 Nov 2021, 14:46
Reviewer Update
It is now another 3 days after logging my complaint and still no one has made contact with myself to resolve this issue. I am now 13 days out of service.
's updateReviewer Update
19 Nov 2021, 15:47So it is another 3 days later since Vodacom said 6 DAYS AGO that they will call me to sort this out???? I am very happy that this is showing the true reflection of a company that simply do not care about their clients. I am now 16 days without connection and Vodacom still nowhere in sight... Absolutely ridiculous.!
's update19 Nov 2021, 15:47
Reviewer Update
So it is another 3 days later since Vodacom said 6 DAYS AGO that they will call me to sort this out???? I am very happy that this is showing the true reflection of a company that simply do not care about their clients. I am now 16 days without connection and Vodacom still nowhere in sight... Absolutely ridiculous.!
's updateReviewer Update
28 Jan 2022, 06:25I hope everyone is taking note!!!
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
's update28 Jan 2022, 06:25
Reviewer Update
I hope everyone is taking note!!!
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
's updateReviewer Update
28 Jan 2022, 06:26I hope everyone is taking note!!!
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
's update28 Jan 2022, 06:26
Reviewer Update
I hope everyone is taking note!!!
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...
It is now 3 MONTHS and i am still without internet, i have literally tried everything, consultants refuse to let me speak to management, i have sent numerous mails to their complaints department with not even a single reply. I jist don't know where to from here. Not even posting this on HeloPeter is making a difference...