FR
Firoz R

1 reviews | Active since Jun 2020

09 Mar 2021, 09:36

*********** Vodacom

I have been battling with Vodacom over the past few months with constant network issues. I have taken a data contract which is costing me a lot every month and I am working from home. I cannot attend online meetings as it always says "poor network quality" and drops the call. I have to pay extra to buy data for another network provider. It is affecting my job. I am paying for service that I am not receiving. They are not prepared to cancel my contract, but they have the audacity to tell me that I will be charged penalties if I try to cancel. How can I pay for service I am not getting? They don't care. Disgusting!!!!

0
Replies (1)
Vodacom
Vodacom's reply09 Mar 2021, 10:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team