JR
Janine R

1 reviews | Active since Mar 2021

25 Mar 2021, 22:09

*********** VODACOM

I've been trying to cancel a contract with Vodacom since 11 Jan. I am still being debited for a contract that was 24 months and was supposed to be done by end of Jan.

I have called numerous times to the cancellations department. I have also received a SR number and told that it would be sorted in 24 hours and 48 hours later I call them to find out what is happening and still it is not cancelled!

If I'm debited again for this contract I am going to lay a charge of theft against Vodacom!

There is no explanation from there as to what the problem is.... They are simply *******!

0
Replies (1)
Vodacom
Vodacom's reply26 Mar 2021, 07:15
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team