1 reviews | Active since Aug 2016
*********** VODACOM
<p>I hate vodacom thanks to them i am sitting with a locked phone. My debit orders are supposed to go through on the 1st of every month and vodacom is always late. On the 2nd of july their debit orders returned unpaid, so i called their customer service to change the debit order date to 25 july and the idiot told me she made the changes. On the 27 of july i called again to find out why the debit order didnt go through and i was told the change was not made it still shows the 1st. Now its the 2nd of august i call again to find out why it never went through and the idiot on the other side tells me that the debit order shows the 25. Im soo gatvol because if i had time to go to the bank i would, i mean what is the point of having a debit order? And now im sitting with a locked phone i cannot use. I have called them to cancel this contract which ends in august but knowing how *********** they are i wont be surprised if they dont cancel it. I am going to through away this sim card and just move to a network that knows what they are doing. I HATE YOU VODACOM</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client.
I understand your concerns and would like to apologise for any inconvenience caused.
I have escalated this matter to the Accounts Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client.
I understand your concerns and would like to apologise for any inconvenience caused.
I have escalated this matter to the Accounts Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
You think they will stick to their promise and call me instead they are sending me messages that i need to call 082111 because my debit order has been removed due to unsuccessfull tries.... mxm and i call the number the consultant tells me its a wrong number. I have to call accounts. So ya i do that and they tell me if we put your debit order for the 25th your phone will be locked.. so i tell the domkop thats its locked already...im just gonna port to another network i cant have a phone and not use it.
You think they will stick to their promise and call me instead they are sending me messages that i need to call 082111 because my debit order has been removed due to unsuccessfull tries.... mxm and i call the number the consultant tells me its a wrong number. I have to call accounts. So ya i do that and they tell me if we put your debit order for the 25th your phone will be locked.. so i tell the domkop thats its locked already...im just gonna port to another network i cant have a phone and not use it.